Policies & Reports

All our policies are guiding principles to help with our day-to-day decision making along with our Procedures which provide frameworks and checklists for employees and managers alike.

If you can’t find the relevant policy you are looking for, please email or contact us and we will assist you in any way we can to answer your query.

Policies

Acceptable Behaviour Policy

Aids and Adaptations Policy

Allocations Policy

Board Recruitment Policy

Complaints Policy

Conflicts of Interest Policy

Neighbourhood Management Policy

Repairs and Maintenance Policy

Safeguarding Policy

Whistle Blowing Policy

Drug & Alcohol Booklet

Reports

Annual Report 2023

Annual Report 2022

Annual Report 2021 - Reduced

Annual Report 2021 - Full

Environmental, Social, Governance (ESG) Report

TSM Survey Results 2024

Complaints Self Assessment

Annual Complaint Handling and Service Improvement Report

Governing Body Response to Housing Ombudsman’s Code Self-Assessment