Call 0117 9166625 Monday to Friday from 9:30 to 5:30 to report a repair or to get an update on the progress of your repair.
Use our secure online form to submit your repair request - click here
In the event that you need to report an emergency repair during office hours please also use this number. For out of hours and emergencies please see the number below.
You can also report a repair via email by emailing email@example.com
OUT OF HOURS EMERGENCIES CAN BE REPORTED ON THE OUT OF HOURS MAINTENANCE EMERGENCY CALL OUT NUMBER. IF THERE IS NO ANSWER LEAVE A MESSAGE WITH A CONTACT NUMBER AND A MEMBER OF STAFF WILL RETURN YOUR CALL FREE OF CHARGE.
OUT OF HOURS EMERGENCY SUPPORT CALL OUT NUMBER IS: 07584 085613
An example of an Emergency Repair is where there is an observable risk to you or others health, safety and wellbeing. It is also where there is a likelihood that damage to you, your belongings others, or where damage to the fabric of the property will result if the repair is not attended too quickly. Under these circumstances we aim to complete the repair within “2 Working Days”, at the very least we will make the property safe or offer you alternative accommodation if this is deemed appropriate.
Below is some non-exhaustive examples of what constitutes an “EMERGENCY REPAIR”
Below are some non-exhaustive examples of what constitutes an “URGENT REPAIRS” to be carried out within “7 Working Days”
That there exists an obvious and observable threat to your health and safety, or that you are likely to suffer hardship or inconvenience but to the extent where it reasonable to expect that you are able to cope with or tolerate the situation in the short term so long as this does not cause or is likely to cause imminent danger or property damage.
Routine repairs are where there is only a minor inconvenience in the short term. These are less urgent repairs which will be completed within “28 Days” and include minor problems with baths, toilets sinks, doors or windows sticking, plaster repairs, brickwork, cleaning or repairs to gutters or soak ways and other non-urgent internal and external repairs.
A planned repair is where there is no risk to health and safety and no imminent risk to the fabric of the building. To be carried out within “20 Weeks”.
These will be responded to either straight away or within 48 hours. These times depend on how urgent the need or vulnerable the tenant is.
These will be responded to within 7 working days or earlier. These times depend on how urgent the need or vulnerable the tenant is.
These will be responded to within 28 working days or earlier. These times depend on how urgent the need or vulnerable the tenant is.
These will be carried out within 20 weeks or earlier. These times depend on how urgent the need or vulnerable the tenant is
These will be part of a wider programme of planned maintenance and renewal and all tenants will be informed well in advance of these dates, clearly giving you the details of the works to be carried out, any other useful information and who too talk too if you have any concerns or questions. General time frames are:
Every 3-5 Years
Need further information?
If you require further information, please contact us by emailing: firstname.lastname@example.org